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Hey!! hmm well, as usual.. the first class for today is MGT 420 lecture. today we learned about COMMUNICATING EFFECTIVELY WITHIN DIVERSE ORGANIZATION.

•Communication - The process that managers use to interact with subordinates, peers, supervisors, customers, suppliers, owners, and the general public. It is a complex process that requires constant attention so that intended meanings, understandings, and/or feelings, are sent and received.

Communication competency challenges

• Expect to be misunderstood by at least some listeners and readers.
• Expect to misunderstand others. 
• Strive to reduce the degree of such misunderstandings, but never expect total elimination of them or the ability to anticipate all possible outcomes.

 Principles of effective FEEDBACK

• Give feedback that is specific rather than general.
• Give feedback when the receiver appears ready to accept it.
• Focus feedback on behavior rather than the person, and focus it on behavior that can be changed.
• Provide feedback using descriptive information about what the person said or did.
• Avoid feedback using evaluative inferences about motives, intent, or feelings.